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EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your account at glolocator.com/account before the withdrawal period expires.

Upon withdrawal, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive your returned items.

We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.

Returns must meet certain conditions: your item must be in the same condition as when you received it, free of scratches, with tags attached, and in its original packaging. You also need to provide a receipt or proof of purchase.

To start a return, you can contact us at gvc_lyw@hotmail.com. Please note that returned items should be sent to the following address: 3rd Floor, Building 7, Digital Economy Cross-Border E-Commerce Industrial Park, C306, No. 54-6 Guanlan Avenue, Longhua District, Shenzhen, Guangdong, China, Postal Code: 518110.

If we accept your return, we will send you a return shipping label and instructions on how and where to send your package. We do not accept items returned without a prior return request.

If you have any questions about returns, you can reach us anytime at gvc_lyw@hotmail.com.

Damages and Issues
Please check your order items upon receipt. If any item is defective, damaged, or incorrect, please contact us immediately so we can assess and fix the problem.

Exchanges
The fastest way to get the item you want is to return the original item and purchase a new one once the return is accepted.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, the refund will be made to your original payment method within 10 business days. Please note that your bank or credit card company may take some time to process and post the refund.
If you haven’t received your refund 15 business days after we approved your return, please contact us at gvc_lyw@hotmail.com.